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As all products in our store are custom-made, please note that you have a return window of only one day after receiving your items. We appreciate your understanding.

To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at orangediamond123@hotmail.com. Please note that return items must be shipped to the following address: 10886 CITRUS AVE, dock#47, FONTANA, California. Contact Phone: 6266430586.

If your return request is approved, we will send you a return shipping label along with detailed instructions on how and where to send your package. We cannot accept items sent back to us without a prior return request.

If you have any questions or concerns regarding returns, please feel free to contact us at any time at orangediamond123@hotmail.com.

 

 

**Damages and Issues**
Please inspect your order immediately upon receipt. If you discover that an item is defective, damaged, or if you have received the wrong item, please contact us immediately so that we can evaluate the issue and resolve it for you promptly.

 

**Exceptions / Non-Returnable Items**
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns regarding the return eligibility of a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

**Exchanges**
The fastest way to ensure you get the item you want is to return the item you currently have; once your return request is approved, you can then place a separate order for the new item you wish to purchase.

 

Refunds
Once we have received and inspected your returned item, we will notify you promptly and inform you whether your refund request has been approved. If approved, the refund amount will be automatically credited back to your original payment method within 10 business days. Please note that it may take some additional time for your bank or credit card issuer to process and post the refund to your account; we appreciate your understanding.
If you have waited more than 15 business days after receiving your refund approval notification, please contact us at orangediamond123@hotmail.com.